Shipping Policy
All items will be shipped with tracking number. Popular courier services or India Post may be used for shipping items. Your order status will be updated with tracking number. You are encouraged to create a customer account when placing your order so you can be informed about the tracking number updates.
Insured shipping may also be provided at additional cost in case of high value items. It is encouraged that buyers ask for insured shipping for items over Rs. 20000. Insured shipping will incur additional charges. Items over this amount are not covered under refunds if sent uninsured.
We usually ship between 1 to 3 days of receiving payment for your order.
COD
All COD orders will need phone verification before dispatch. Sankalan Art Gallery reserves the right to reject COD orders.
Cancellation Policy
Orders may be cancelled before they are shipped. Full refund in case of cancellation before shipping the order.
No cancellation after the order has been shipped.
Return Policy
Returns are accepted if the item sent does not match the item listed. Please read the description and the review the size of the items carefully. For example, returns will only be accepted if the size written about the product is say 10″ and product sent is 6″. If the product listed is 10″ and product sent is 10″ no returns are accepted.
At this time we do not provide unconditional returns.
Refund Policy
Full refund in case the order is cancelled before shipping.
A refund may also be provided if the item does not reach the buyer. However high value items may not be eligible for refunds if these were shipped uninsured. In case the item does not reach the buyer, refund will be provided only after due diligence with shipping provider for tracking the item and getting it back.
Refund will also be provided in case acceptable returns when item sent doesn’t match item described. See Return policy above.
Please make a video of the package as you open it to ensure speedier refunds.
Refunds will be made in the same mode as payment. It typically takes 5-7 working days for the amount to be credited to your account after the refund has been initiated.
Secure Payments
Your payments are completely secure.
- We use industry standard payment gateway that is used on most ecommerce websites.
- We do not store any of your credit/debit card information.
- No one from Sankalan Art Gallery will call you for OTP.
- Please do not share your OTP with anyone.